1️⃣How long will it take for my order to arrive? 

We take 1-3 business days to process your order. We ship Fedex Express, USPS, and Fedex Saver and it typically takes 2-5 days to deliver once shipped. We recommend allowing extra time for your gift to deliver on time.


2️⃣My box is a gift, do you include packing slips?

We're pros at gift giving and would never want to spoil anything! We do not include packing slips or receipts.


3️⃣ I use a discount code more than once?

We rarely run site wide sales but when we do we are sure to let you know! Coupon codes cannot be stacked on top of each other (meaning you can only use one discount at a time) and coupon codes are only valid for a one time use. Make sure to sign up for our splendid rewards to save on future orders!


4️⃣Where can you ship?

We can ship anywhere in the United States including Dominican and Puerto Rico for free if your gift box total is over $95! If you would like to ship internationally, please email us and we will send you the rates.


5️⃣What is your return policy?

We do no accept returns, however, if you have any issues, please email us at info@gigicreativecenter.com.


6️⃣My box says it was delivered, but the recipient says they never received it?

We highly encourage your recipient to take a good look around their porch, mailbox, front office and check with neighbors. If it still cannot be located, please email info@gigicreativecenter.com.


7️⃣Do you offer a pick-up location for NYC locals?

Yes! We offer local pick ups from 10-3PM EST Monday-Friday. When you are at checkout, there is an option where you can select 'local pick up'. From there, you will be notified via email when your gift box is ready for pick up with the address.


8️⃣What is the size of the boxes?

Our boxes are 10 9/16 × 8 1/16 × 3 13/16


9️⃣ How do you ship your products?

We ship our products through UPS


🔟 Can I personalize an item?

Yes! This is something else we offer. We can customize selected products with the text you would want.  It is an additional $5 to add custom text.

Please message us at contact form with what you would like to add with your order .


Got another question?

Email us! We'd love to hear from you. You can reach us at info@gigicreativecenter.com.